What are "Request Pick Up," "Scan & Deliver," and "View in Library" in HOLLIS?

These are all options for obtaining a copy (whether physical or digital) of the item. The “Get It” page of the HOLLIS User Guide explains each option.


Tips for how to choose the best option for you:

• Neither Scan & Deliver nor Request Pick-Up is faster than visiting the library and checking out or scanning the material yourself. You are welcome and encouraged to note the call number and come in to take the book off the shelf (except in special collections, where the material must be paged) yourself. 

• You don't need to decide which copy of the book you get via Pickup or Scan & Deliver. The library staff will handle it.

• If the book is currently checked out, BorrowDirect or Interlibrary Loan may be faster than using Pick Up (since the item would have to be recalled from the current borrower). See our "ILL, BorrowDirect, Scan & Deliver? Which do I choose?" FAQ entry to help you know which one to try.

When in doubt, Ask a Librarian (submit a question via our form).


Have another HOLLIS question? Our HOLLIS User Guide provides an overview of HOLLIS's features and functions.

Service Alert:

In observance of Independence Day, there will be no library services Friday, July 1 through Monday, July 5, 2021. There may be a slight delay in our responses to inquiries received over the long weekend. If you're experiencing an ongoing technical issue when you attempt to access library materials with your HarvardKey, please report it to Library Technology Services.



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Friday 9am-7pm

Saturday 9am-5pm

Sunday 12noon-7pm

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If you are not affiliated with Harvard, please do not use this form. For questions about library materials, send us an email to connect with someone who can help.