What are "Request Pick Up," "Scan & Deliver," and "Request to copy or visit" in HOLLIS?

These are all options for obtaining a copy (whether physical or digital) of the item. The “Access Options” page of the HOLLIS User Guide explains each option.

Tips for how to choose the best option for you:

  • The fastest way to get a PDF or a copy to borrow is to visit the library and retrieve the item from the shelf yourself. Generally, items that are on-site and available for loan are on shelves you can access. You are welcome and encouraged to help yourself. It’s a good idea to note the call number. (Learn more about call numbers.)
  • The easiest way to get a PDF or a copy to borrow is via Scan & Deliver (PDF) or Request Pick-Up (borrow). These services take up to 4 business days.
  • If a book is listed as “unavailable,” you can still get a copy via Interlibrary Loan: select the title to open the record. The Interlibrary Loan link under “access options” will take you to a prepopulated request form.

When in doubt, Ask a Librarian (submit a question via our form).

Have another HOLLIS question? Our HOLLIS User Guide provides an overview of HOLLIS's features and functions.

Service Alert:
  • Ask a Librarian, including chat and email, will be suspended on Thursday, November 23 and Friday, November 24. Regular service hours will resume on Saturday. .
  • If you're experiencing an ongoing technical issue when you attempt to access library materials with your HarvardKey during this time, please report it to Library Technology Services.



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