I keep getting error messages when I try to access library resources like articles and my interlibrary loan (ILL) account.

What’s going on?

Often the solution to this problem is fairly simple: try clearing the cache of the browser you’re currently using. This often does the trick. 


If you prefer to test this out first, try accessing the page in another browser, or in the private or incognito window of your preferred browser. 

  • In most browsers, just click on File- New Private Window (For Chrome, it’s “New Incognito Window.”)


If this is not helpful, contact us at Ask a Librarian.

If you have reason to believe there could be something going on with your ID, contact the Library Access & Borrowing Office: hl_accessborrowing@harvard.edu or 617-495-4166.

Service Alert:
  • Ask a Librarian, including chat and email, will be suspended from 5:00 pm on Thursday, December 22, through Monday, January 2, for the holiday break. Any questions received during this period will be answered beginning Tuesday, January 2, 2024.
  • If If you're experiencing an ongoing technical issue when you attempt to access library materials with your HarvardKey during these times, please report it to Library Technology Services.



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